An ISO 22716 audit often starts in the document room: the auditor has been there for two hours and has not yet set foot on the production floor. That is the usual shape of it. Findings rarely come from the machinery or the formula. They come from whether your records can show, with signed and traceable evidence, that what the procedure says is what actually happens. After almost twenty years assessing the safety and conformity of cosmetics, we keep seeing the same few clauses behind the major findings.
EN ISO 22716:2007 is the good manufacturing practice (GMP) guideline for cosmetics, and in practice it is not optional reading. Regulation (EC) No 1223/2009 requires in Article 8(1) that cosmetic products are manufactured in accordance with good manufacturing practice. Article 8(2) presumes conformity when manufacture follows the relevant harmonised standards whose references are published in the Official Journal, and the European Commission lists EN ISO 22716:2007 among the harmonised standards for cosmetics.
Three other provisions explain why someone will ask you for evidence. The Responsible Person has to ensure compliance with Article 8 (Article 5(1); see who can act as Responsible Person). The Product Information File must contain a description of the manufacturing method and a declaration of conformity with good manufacturing practice (Article 11(2)(c)), alongside the Cosmetic Product Safety Report and, where the product justifies it, the evidence for the claimed effect. And under Article 22, Member States also supervise compliance with the principles of good manufacturing practice.
What an ISO 22716 audit really covers
The standard has seventeen clauses. Clause 1 sets the scope and clause 2 the definitions, so the auditable content runs from clause 3 (personnel) to clause 17 (documentation): fifteen clauses in all. The text is guidance, written with “should”, so the auditor judges whether your system meets the intent of each clause and whether you can prove it. Note the boundaries: it covers production, control, storage and shipment, and clause 1 excludes research and development and the distribution of the finished product.
Not every clause weighs the same in a real ISO 22716 audit. In our experience, formulation and analysis are rarely where a company fails. Findings pile up where the system must prove that control exists: training, subcontractors, deviations and the procedure version on the wall.
The clauses that fail most often
Personnel (clause 3). The standard asks you to identify the training needs of all staff, whatever their level or seniority, and to run a programme that covers them (3.4.2.2). New starters need GMP training plus training in their own tasks (3.4.3), and knowledge should be assessed during or after training (3.4.4). The auditor then asks for evidence: date, content, attendees. The second problem is the organisation chart (3.2.1), which should show that the quality units are independent of the rest of the plant (3.2.1.3). If a procedure is signed by a manager who left the company two years ago, or the chart does not match who really approves documents, the finding writes itself.
Subcontracting (clause 12). Clause 12.1 calls for a written, controlled contract or agreement between the contract giver and the contract acceptor. The list of subcontracted activities in 12.2 is wider than most companies expect: manufacturing, packing and analysis, but also cleaning and disinfection of premises, pest control, and equipment and premises maintenance. The contract giver should assess the subcontractor’s competence and capacity, including its ability to follow the guideline (12.3.1), and for contracted operations both sides should agree how complaints are handled (14.1.3). Operators who come to us after a request from an authority or a customer almost always have the commercial contract. What they lack is the technical assessment.
Deviations (clause 13) and out-of-specification products (clause 10). Having deviations is normal. The gap is in how they are handled. Clause 13.1 says deviations from specified requirements should be authorised on the basis of sufficient data, and 13.2 asks for corrective action to prevent recurrence. For rejected or out-of-specification material, quality personnel should approve the decision to destroy or to reprocess (10.1.2), the reprocessing method should be defined and approved (10.2.2), and the reprocessed product should be checked against the acceptance criteria (10.2.3). A deviation with no documented decision and no closure reads as an unresolved quality problem.
Documentation (clause 17). In our experience this is the most repeated finding. Clause 17.3.3 asks that documents are approved, signed and dated by authorised staff before use, are referenced so that obsolete documents are not used, and are withdrawn from the work area when they are no longer current. Revisions carry a revision number and the reason for the change is recorded (17.4). Handwritten records should be legible, in permanent ink, signed and dated, and corrected without hiding the original entry, with the reason where appropriate (17.3.4). A 2019 procedure still pinned up in the packing room while the current edition dates from 2025 is among the easiest findings to make and the hardest to defend.
Three more clauses that are easy to overlook
Calibration (5.4): instruments that matter for product quality are calibrated periodically, and if a result falls outside the acceptance criteria the instrument is identified and withdrawn, and you investigate the impact on product quality. Change control (clause 15): changes that could affect quality are approved and carried out by authorised personnel on the basis of sufficient data, for example when you bring in a new supplier or replace equipment. Internal audit (clause 16): it should be run by competent, designated and independent staff, regularly or on request, with the observations evaluated and shared with the people responsible, and a follow-up that confirms the corrective action is really implemented (16.3).
Why these failures stay hidden until audit day
The question to ask is not “do we have the procedures?” but “can we show, with a dated and signed record, that they were followed the last time they applied?” Most documentary systems are designed well and then deteriorate: a person changes role, a machine is replaced, a supplier is swapped, and the record is not updated. The problem is rarely a missing procedure. It is the lack of a mechanism that forces periodic review.
Checklist before an ISO 22716 audit
Whether the audit is internal, from a customer or for certification, review these points in the order an auditor will take them:
- A way to show which edition of each procedure is current, checked against what is physically at the workstation.
- Training records for the last twelve months, with date, specific content and the attendee’s signature, plus a check that the knowledge was assessed.
- Written contracts and a technical assessment for every subcontractor, including cleaning, pest control and maintenance providers.
- Deviation and out-of-specification records, open and closed, each with the authorising decision, its supporting data and the corrective action.
- Calibration certificates for quality-relevant instruments, available on the day, with the action taken for any out-of-criteria result.
- An organisation chart that matches the people who actually sign the live procedures.
- The last internal audit report and the evidence that its corrective actions were closed.
None of this needs new equipment. It is documentary discipline, but reviewing it with an external auditor’s depth takes time that a team busy with daily production rarely has.
If you already have an open non-conformity
An authority or a customer is not worried that a non-conformity exists. What worries them is a company that cannot correct it with a specific action and a date. The standard frames it the same way: corrective action should prevent recurrence (13.2) and the follow-up should confirm it was implemented (16.3). In our experience, the findings that close at the next review are those whose correction changes the procedure, the record or the control, not only the single instance. So do not start by rewriting the quality manual: close each finding with the evidence the report asks for.
Frequently asked questions
Is ISO 22716 certification mandatory?
The Regulation does not require a certificate. It requires that manufacture follows good manufacturing practice (Article 8), and following the harmonised standard gives a presumption of conformity.
How often should the system be audited?
The standard sets no interval: internal audits should be carried out regularly or on request (16.2.1). If you are certified, the cycle depends on the scheme of the certification body.
My contract manufacturer is not certified. Is that a problem?
The responsibility does not go away. Under clause 12.3.1 the contract giver should evaluate the subcontractor’s competence and its ability to follow the guideline, certificate or not, and keep the evidence of that assessment.
I import finished cosmetics and do not manufacture them. Does this concern me?
Article 8 concerns manufacture, but as Responsible Person you must ensure compliance with it (Article 5(1)) and the Product Information File must hold a declaration of conformity with good manufacturing practice (Article 11(2)(c)). That declaration is only as good as its evidence: in practice a certificate or audit report of the manufacturing site, or your own audit of it.
If you manufacture cosmetics, or commission their manufacture, and your quality system has not been audited in the last year, the risk is real. At ASC Services we can review your quality system against the standard. See the ISO 22716 implementation scope on our cosmetics services page, and to know where your system stands before someone else audits it, write to us through the contact page.